You would need to contact our support team directly for help with this, since for security and confidentiality reasons we cannot discuss any account details on a public forum.
If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/en/contact-us/ask
Sign in with your Origin username and Password (Click on Login in the top right hand corner), and follow the guide to ask your question. If your issue cannot be solved from our FAQ list, you’ll then be prompted for ‘Product’ (enter the game name) and then for ‘Category’ (select ‘Billing/Purchasing’), you can then select 'I still need help' and depending on the time of day and your geographical location, you'll be prompted either to send an email or to initiate a live chat with a game advisor..
Please include as much detail as possible, so they are able to answer you straightaway.
Hope this helps.
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