I put my proof of purchase on my case but was not gifted the item I purchased

[Magneticnoob]

So I did what the EA employee told me to do and added the two types of proof of purchase there was and added to the case but I have not gotten any feedback I need help

[EA_Darko]

Hey @Magneticnoob  for any account and billing issue you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Magneticnoob]

I did do all of this I’m asking if there is like a ETA for how long till my item arrives because it is limited time. For the item

[EA_Darko]

Hey @Magneticnoob we are not able to assist with account and billing issues on AHQ so the best thing to do is to speak with our live support again to see what they say.

Darko