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I need help recovering account with my gamer tag

by maryannr14
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I need help recovering account with my gamer tag

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★★ Newbie

I linked my twitch and ea email in order to receive the prime loot and noticed it  wasn’t the same email. After looking all over I saw the account  was linked to a 12 year old email that’s been disabled because it’s been so long. When I emailed EA account recovery they told me that I didn’t give them enough information about the old account but I have EA access with the same email new email, and I shared all the purchases to prove that it was me. What more info should I share? I have to resubmit a new case and wait three days again for a response. I don’t know what else to do to recover my gamer tag. Does anyone have any other way to link your account ? I tried fifa but it auto logs me in instead of asking. 

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Re: I need help recovering account with my gamer tag

[ Edited ]
★★★★ Novice

When I emailed EA account recovery they told me that I didn’t give them enough information about the old account but I have EA access with the same email new email, and I shared all the purchases to prove that it was me . . .

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Re: I need help recovering account with my gamer tag

★★★ Newbie

We're in the exact same boat. This is so frustrating. Why cant we change emails through an xbox app or something. I changed the email to my xbox account years ago and EA didnt update. Now im supposed to remember a 12 year old password. 

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Re: I need help recovering account with my gamer tag

★★ Newbie
@iosman01 So that happened to me today
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