February 2019 - last edited February 2019
I linked my twitch and ea email in order to receive the prime loot and noticed it wasn’t the same email. After looking all over I saw the account was linked to a 12 year old email that’s been disabled because it’s been so long. When I emailed EA account recovery they told me that I didn’t give them enough information about the old account but I have EA access with the same email new email, and I shared all the purchases to prove that it was me. What more info should I share? I have to resubmit a new case and wait three days again for a response. I don’t know what else to do to recover my gamer tag. Does anyone have any other way to link your account ? I tried fifa but it auto logs me in instead of asking.
We're in the exact same boat. This is so frustrating. Why cant we change emails through an xbox app or something. I changed the email to my xbox account years ago and EA didnt update. Now im supposed to remember a 12 year old password.