I got banned before I was buy origin access

[FA_Chrismaiook]

The reason for the ban is multiple payment failure. What does it mean? I have not done anything else.???

[ivrognard]

@FA_Chrismaiook  You will have to contact EA support and ask them to investigate what happened. Remember to keep calm (they are normal people, just like you and me) and provide all the information you can to help speed up the investigation. 

The complete steps are given in this thread

[EA_Darko]

You will need to speak to our Terms of Service team @FA_Chrismaiook as no one on AHQ can assist you with an issue relating to ToS.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko