June 2019 - last edited June 2019
@blackwilland You will have to contact EA support and ask them to investigate what happened. Remember to keep calm (they are normal people, just like you and me) and provide all the information you can to help speed up the investigation.
The complete steps are given in this thread
I do not work for EA and i am not associated with the company in any way. I am a player just like you, trying to help wherever i can.I will not answer to any unsolicited PM.
You will need to speak to our Terms of Service team @blackwilland as no one on AHQ can assist you with an issue relating to ToS.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/