I forgot a password authentication

[maxxngs]

I can remember a password of my origin ID but then when I logged in origin ID already they ask me to type a six characters of authentication

This is my problem I can't remember that

What should I do?

[EA_Nils · Accepted solution]

@maxxngs Hi,

Unfortunately we cannot send you a security code, you will need to get in touch with our team.

As chat isn't available for this type of issue and you are living in a country that doesn't support our 'call me' feature, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Cheers,

Nils

[EA_Nils]

@maxxngs Hi,

It sounds as if you have turned on login verification, but are now not receiving these notifications on your email or your mobile device.

If that is indeed the case, you will need to reach out to an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage security settings" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

If you are unable to log in at all, or if you never set up login verification, it is likely that your account has been compromised. Please carefully follow the steps in this linked instead: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

Thank you,

Nils

[maxxngs]

I am sure that my account didn't hack but I can't remember a security code 

Could you please send me a new security code?

I try to contact you a lot of time

and this is my email : [edit: email address removed]

Please help me

I come from Thailand

Thank you so much

[EA_Nils · Accepted solution]

@maxxngs Hi,

Unfortunately we cannot send you a security code, you will need to get in touch with our team.

As chat isn't available for this type of issue and you are living in a country that doesn't support our 'call me' feature, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Cheers,

Nils