I don't have SimCity in my library anymore

[ahiai]

I bought SimCity in August, now I changed my computer and I don't have the game anymore. I have only two accounts and I checked both of them. I tried to use the support but I've been waiting for more than one hour with no response. Anyone can help me?

[EA_Nils · Accepted solution]

@ahiai Hi,

If you are unable to figure out where your game went, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
Note that if you are stuck waiting for a long time on chat while the wait time is not moving at all, you might be experiencing a browser's issue. Try another browser or clearing your browser's cache.

Let me know how you get on.

Thank you,
Nils

[EA_Nils · Accepted solution]

@ahiai Hi,

If you are unable to figure out where your game went, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
Note that if you are stuck waiting for a long time on chat while the wait time is not moving at all, you might be experiencing a browser's issue. Try another browser or clearing your browser's cache.

Let me know how you get on.

Thank you,
Nils