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I do not want to renew my subscription

by shinglemillman
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I do not want to renew my subscription

★★ Novice

I'm having problems logging in. Tried everything with no luck. When my subscription ends do not renew.

Message 1 of 3 (240 Views)

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Re: I do not want to renew my subscription

Community Manager

@shinglemillman 

 

If you wish to cancel an Origin Access subscription, please see this link:

 

https://help.ea.com/en-us/help/origin/origin-access/manage-your-origin-access-membership#cancellatio...

 

If you wish to cancel and EA Access subscription:

 

If you are on PS4:

 

  1. From your PlayStation 4, navigate to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions].
  2. Select the EA Access subscription you want to cancel.
  3. Select Turn Off Auto-Renewal.

Xbox:

 

  1. Log in to account.microsoft.com.
  2. Click Services & subscriptions.
  3. Click Payment & billing under EA Access.

Our subscriptions for Origin Access, both Basic and Premier, are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.

To find out more, get in touch with us.

 

If required, click the following link to contact an EA Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

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Message 2 of 3 (200 Views)

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Re: I do not want to renew my subscription

Community Manager

@shinglemillman 

 

If you wish to cancel an Origin Access subscription, please see this link:

 

https://help.ea.com/en-us/help/origin/origin-access/manage-your-origin-access-membership#cancellatio...

 

If you wish to cancel and EA Access subscription:

 

If you are on PS4:

 

  1. From your PlayStation 4, navigate to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions].
  2. Select the EA Access subscription you want to cancel.
  3. Select Turn Off Auto-Renewal.

Xbox:

 

  1. Log in to account.microsoft.com.
  2. Click Services & subscriptions.
  3. Click Payment & billing under EA Access.

Our subscriptions for Origin Access, both Basic and Premier, are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.

To find out more, get in touch with us.

 

If required, click the following link to contact an EA Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

Stay and Play.png
Message 2 of 3 (201 Views)
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Re: I do not want to renew my subscription

★★ Newbie

The link worked thank you!

Message 3 of 3 (114 Views)
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