I do not understand secret question

by joayugi
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I do not understand secret question

[ Edited ]
★★★ Newbie

the language of my secret question is understandable, and that is why it is not responding.

 

 

Message 1 of 2 (229 Views)

Accepted Solution

Re: I do not understand secret question

Community Manager

@joayugi Hi, if the security question was changed to a language you don't speak this indicates that your account has been compromised. 

If you reach out to support they can investigate and make any changes/additions to security that are needed. 

 

http://help.ea.com/en/article/contact-ea-help/


I have a direct link to hand i for Spanish users, perhaps you will want to try this one: http://help.ea.com/es/contact-us/new/?product=origin&platform=pc&subject=a&category=manage-my-accoun...

 

Thank you, hopefully this can be resolved swiftly.. 

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Message 2 of 2 (223 Views)

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Re: I do not understand secret question

Community Manager

@joayugi Hi, if the security question was changed to a language you don't speak this indicates that your account has been compromised. 

If you reach out to support they can investigate and make any changes/additions to security that are needed. 

 

http://help.ea.com/en/article/contact-ea-help/


I have a direct link to hand i for Spanish users, perhaps you will want to try this one: http://help.ea.com/es/contact-us/new/?product=origin&platform=pc&subject=a&category=manage-my-accoun...

 

Thank you, hopefully this can be resolved swiftly.. 

David.png
Stay and Play.png
Message 2 of 2 (224 Views)