I cant redeem a code for sims 4

[XorvGamez]

When I try to redeem a code, it shows up as not redeemed, but when I confirm thats the games, the redeem window goes blank. The game also does not show up in my library. What do I do?

[AustinTexas27]

Hi, @XorvGamez
Contact EA Customer Support to get assistance. It would be helpful to have all your account information ready. You can contact them here :
https://help.ea.com/en/contact-us/new/