I can't purchase expansions for sims 4

[lisafleeka]

Every time I try to checkout I receive an error and it won't let me purchase any expansions for the sims 4...I'm really worried that I might miss the sale at this point. Could someone let me know what might be happening?

[EA_Nils · Accepted solution]

@lisafleeka Hi there,

We have an article here that covers some of the common solutions for payment issues: https://help.ea.com/en/article/troubleshooting-payment-issues/

That said, if you have already checked these, you would have to get in touch with an EA Game Advisor to see what might be preventing you from these purchases: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA account and choose "Origin" as Product, your Platform, "Orders" as Topic and "Unable to purchase" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils

[EA_Nils · Accepted solution]

@lisafleeka Hi there,

We have an article here that covers some of the common solutions for payment issues: https://help.ea.com/en/article/troubleshooting-payment-issues/

That said, if you have already checked these, you would have to get in touch with an EA Game Advisor to see what might be preventing you from these purchases: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA account and choose "Origin" as Product, your Platform, "Orders" as Topic and "Unable to purchase" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils

[Jackson138347]

Hi, I tried that but it won't come up with anything but my case info and that's it.

[EA_Darko]

Hey @Jackson138347 I'm closing this thread as it is quite old.

Please make a new thread for your issue with as much info as possible and we will do what we can to assist.

Darko