I can't find my sims 4 code

[neisanadzri]

hello,

i havent play the sims4 for a couple weeks, but today when i want to play it, my sims4 is gone. when i clicked it, i need to redeem a code, and i dont understand how to ! it says i can find the code in the confirmation mail which i already deleted months ago , help mee ! i cant play my game anymore..

p.s: im sorry for my bad english..

[EA_Ataashi]

Hey @neisanadzri 

Have you made sure that you're logging into correct EA account or tried to clear Origin cache? 

If you still cannot find your game, could you please reach out to our live support at EA Help? Our game advisers should be able to assist you further 

/Ataashi