I can't download Origin

[LM80862]

Hellooo! I've had Origin for about a year or so. It was always a little bit slow and sometimes my game would just fail and quit. I don't know if it's an important information... but my sister got a new computer and we're playing the same game on the same Origin account. It had been a while since my sister and I played a game on Origin on our first computer. Today I tried opening it, and for some reason it was very slow and my game kept crashing. So I stopped playing and closed Origin. Then about an hour later I tried to open Origin but it just wouldn't. I would click multiple times on the logo, on my desktop or in finder but nothing worked. So I tried to delete Origin and download it again. But I can't download it. When I'm downloading it with Chrome, it tells me "Failed - File incomplete" and when I download it with Safari it tells me that the network connection was lost. I really don't know what to do.... Please help? 

[yahel_1 · Accepted solution]

Hi @tadieemaii44

Follow this steps made by @Straatford87 from this troubleshooting guide for MAC http://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/td-p/5371659

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[tadieemaii44]

Mine is doing the SAME thing. Driving me crazy >.< tried using other browsers such as safari and firefox but no fix. 

[LM80862]

Hopefully someone will have an answer to this problem 

[Isabellapc97]

https://download.dm.origin.com/origin/live/OriginSetup.exe

I found a fix. Someone in a different thread got this link, its for PC, its an older version of Origin. instead of OriginThinSetup.exe its OriginSetup.exe.

It worked for me. I've been trying to fins a fix for 6+ hrs.

[PolarisLex]

Oh my God, I could not be more thankful for you right now. I've done EVERYTHING short of a complete system reboot, because I was UTTERLY frustrated. You're a beast, man, thank you!

[yahel_1]

Hi @LM80862, @PolarisLex, @tadieemaii44

Clear hosts  http://support.microsoft.com/kb/972034

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Delete temp files open the Start Menu and type %temp% in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine and try to downlod / install Origin as Administrator.

If your issue persists ->go in Safe Mode with Networking and install Origin as Administrator https://www.origin.com/en-ie/download (  how to run/install the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2)

Restart your machine .

NOTE if you encounter a problem to open Origin, you need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[tadieemaii44]

What if I am on a Mac?

[yahel_1 · Accepted solution]

Hi @tadieemaii44

Follow this steps made by @Straatford87 from this troubleshooting guide for MAC http://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/td-p/5371659

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[Soolivila]

@Isabellapc97 i love u thank u