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I bought

by HeIIFire212
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Original Post

Accepted Solution

I bought

★★ Newbie

I don't have pre load button and i have ultimate edition 

Message 1 of 2 (113 Views)

Accepted Solution

Re: I bought

Community Manager

Hey @HeIIFire212 let's try clearing the Origin Cache to see if it fixes the issue. I checked there and the pre-load should be showing up for you and in the past when this issue has appeared clearing the cache has fixed it. 

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 2 (79 Views)

All Replies

Re: I bought

Community Manager

Hey @HeIIFire212 let's try clearing the Origin Cache to see if it fixes the issue. I checked there and the pre-load should be showing up for you and in the past when this issue has appeared clearing the cache has fixed it. 

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 2 (80 Views)
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