I am trying to add money to my child account and it will not let me

by AvaGamerGirl06
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I am trying to add money to my child account and it will not let me

★★★ Newbie

I keep trying to add money to my childs account under "parental controls" for her microcontent purchases and it says she has to join a household.  We keep trying to join a household and it says the email we are using is not a valid email tied to this account.  Please help!!!

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Re: I am trying to add money to my child account and it will not let me

Community Manager

@AvaGamerGirl06 

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

barry.png

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Re: I am trying to add money to my child account and it will not let me

Community Manager

@AvaGamerGirl06 

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

barry.png
Message 2 of 2 (159 Views)