How to

[courtcourte1642]

My Sims 4 game will show a black screen and crash every time I try to play. What should I do?

[puzzlezaddict]

@courtcourte1642  Does your computer run Windows or macOS?  If Windows, please run a dxdiag and attach it to a post:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

If you have a Mac, please list its full specs, including operating system, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...