October 2016
I recently had to get my origin account changed because it would not let me into my old account for some odd reason. But when I put in the code for my Sims 4 game it wouldn't let me re-download the game. It's really frustrating because I just got a expansion that I have only a few chances to mess around with and now this issue. I've been trying to figure out why but I can't. Please help all I want to do is play my game.
October 2016
Games can only be registered to ONE account. If you cannot access the account the games are registered to, hacked or not, the process for regaining access to that account is the same. What to do if your account has been hacked or compromised.
You will need to regain access to your old account, games cannot be transferred to another account except in very rare cases and, only and Advisor can tell you if you can merge accounts, but you still need the old account to do that.