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How to get my old account back

by carmen2006xo
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How to get my old account back

★★★ Newbie

I think my account expire or something I don’t know but I made a new one with the same email and Reyes to use the code for sims4 but i doesn’t work and I don’t know what to do now because I feel like I wasted my money what should I do 

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Accepted Solution

Re: How to get my old account back

@carmen2006xo  You'll have to get your old account back.  A game code can only be registered once, even if the same player is trying to use it again.  To recover your account, you'll need to contact EA customer support.

 

https://help.ea.com/en/contact-us/

 

You may be asked to fill in the Account Recovery Form at some point.  Here's the link:

 

http://help.ea.com/account-recovery/web-form

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 2 (94 Views)

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Re: How to get my old account back

@carmen2006xo  You'll have to get your old account back.  A game code can only be registered once, even if the same player is trying to use it again.  To recover your account, you'll need to contact EA customer support.

 

https://help.ea.com/en/contact-us/

 

You may be asked to fill in the Account Recovery Form at some point.  Here's the link:

 

http://help.ea.com/account-recovery/web-form

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (95 Views)

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