How to change security question after your account was hacked?

by Bilzerino
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How to change security question after your account was hacked?

★★★ Newbie

Hello so i went on origin tried to login but pointless had to change password over email changed it but cant change my name without security question and theres a lot of russian language going on lol.So im from Croatia so that call service that is for US and Canada D: . Please help :D

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Re: How to change security question after your account was hacked?

★★★★★ Expert

Hi @Bilzerino

 

If you do not know the answer to your current SQ then you will not be able to change it yourself.

 

You need to create an incident using the Talk to a Game Advisorlink on the left, and a Game Advisor will assist you.

Select Origin from the list.
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor.

 

NOTE grab this link for Live Chat,mate   http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=i+dont+have+it&category=mis...

 

 

How to change your EA Account security question and answer http://help.ea.com/en/article/how-do-i-change-my-security-question-and-answer/

Retired champion.

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Re: How to change security question after your account was hacked?

★★★★★ Expert

Hi @Bilzerino

 

If you do not know the answer to your current SQ then you will not be able to change it yourself.

 

You need to create an incident using the Talk to a Game Advisorlink on the left, and a Game Advisor will assist you.

Select Origin from the list.
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor.

 

NOTE grab this link for Live Chat,mate   http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=i+dont+have+it&category=mis...

 

 

How to change your EA Account security question and answer http://help.ea.com/en/article/how-do-i-change-my-security-question-and-answer/

Retired champion.
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