How to change email adress without access to it

[itsevings]

I recently deleted my current email without realizing it's my email for this account. I want to change it but the only way to change the email is to verify my current email, which is deleted. I dont know what to do. Please Help

[EA_Darko · Accepted solution]

We can't help with account issues on AHQ so the best thing to do @itsevings is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

We can't help with account issues on AHQ so the best thing to do @itsevings is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[smirkingelf]

Having the same issue. I can access my account but not change the email. This appears to have happened a lot. Considering people are forking out money to buy your games I would think there would be a better system to handle this. I own a few of your games but am quite nervous about purchasing anymore and probably won't until you address this issue.

[EA_Darko]

Sorry to hear that you are having issues @smirkingelf.

It would be expected that if you are deleting an email or changing your primary one that you would also update any other website or app that you had the address associated with.

If you no longer have access to the email then the best thing to do is speak with a member of our live support using the steps I posted above. They will be able to help you verify account ownership and then update your account details. 

Darko

[sophy_ryan]

i cant seem to find the cant log in thing as you mentioned

[EA_Darko]

Hey @sophy_ryan can I ask for a little more information in relation to the issue you are seeing?

The more info we have the better we can help.

Darko