You can't solve, but if you click on this link and log in: https://help.ea.com/en/ for a Live Chat with an advisor or a callback,you will resolve the situation''.
-then click on Help with a Game, and choose your game. If your game isn't listed,entering the name on the search bar to the right.,,
-on the next page you will see a bunch of articles.
-scroll to the bottom of the page, and you will get an option to Contact Us.
-click this and you choose your platform, the topic of your issue and to give a brief description of the issue.
-you will then have your options available, a Live Chat with an advisor or a callback.
Solved your question ? ...please hit Accept As Solution on the post they did so others know it worked or have the curtsy to say " Thanks, but it didn't work "
Retired champion.
