How to buy second copy of game to my child?

[Snusmumriken71]

I bought and played The Sims 4 digital deluxe edition through origin a while ago. Yesterday, my son wanted to play this as well on his own computer. I thought it best buy him his own copy of the game right away. Since he's underage, I created a child account on origin for him and then bought a new copy using my own account. The payment went through and I've received confirmation mail. But no new product code can be found, neither in the mail or in Origin. To me it seems I've  just payed twice for the same game! How can this be solved? 

[Snusmumriken71 · Accepted solution]

This was solved by calling an EA representative who could sort it out. The general rule seems to be to not buy duplicates as long as Origin lacks any gift feature. The recommendation was to buy extra copies from third party stores.

[SandArcher]

Hi there @Snusmumriken71

The Answer HQ is a community site and as ordinary users like you, we are unable to assist you with account, billing. serial-code and the like related issues.

Please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

Also take a look here: http://help.ea.com/za/article/how-do-i-set-up-an-origin-account-for-my-child/

Best of luck and happy gaming

[Snusmumriken71 · Accepted solution]

This was solved by calling an EA representative who could sort it out. The general rule seems to be to not buy duplicates as long as Origin lacks any gift feature. The recommendation was to buy extra copies from third party stores.