Hey @xtremeplayer06 there is no need to post multiple times and tag multiple members of the team.
I took a look and can see that you have had multiple cases open and that our team is currently working one. If you have multiple cases open or continue to reopen the same case then it can result in a longer wait to hear back from our TOS team.
The best thing to do is give the TOS team a little time to work your case.
Hey @GTFOorPTFO if you are reporting inappropriate content or breaches of the rules then you will not receive a response.
If you open a case then a member of out live support team will contact you back.
Hey @qzarmystik are you looking to get in contact with our TOS team? If so you will need to speak to our Terms of Service team.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
I have had EA_Darko directly promise to look into my situation, have sent a message, and have not received a reply in over 2 weeks.
I have had EA_Arrenai directly contact me, have replied, and have received no acknowledgement of that contact. This was only a few days ago.
I have had EA_Cade directly contact me, have replied, and have yet to recieve a reply. This has been ongoing for a FULL MONTH now, and I have sent 3 separate messages regarding this instance.
In direct contact with EA Help, I had a ticket 3 months ago for which I was given no options other than live chat. In my attempts to get live chat contact, I had 15 - 20 minute estimated wait times and waited no less than an hour at a time on multiple occasions without a response. I recently found the ticket had, without ever being responded to in any way, and without me being notified of the change in status at any point, gone through the process up to being flagged as "closed".
I created a new ticket about the issue, since I couldn't re-open the closed one, and have received comparable response, with no less than a dozen total hours so far of wait time for a live chat, with no instance of waiting being less than a full hour. It has not yet been labelled as "closed" but has repeatedly been flagged as "resolved" in spite of there never being any contact at all from EA Help in any form.
I have managed since then to create a Help ticket which gave me an email contact option. This ticket has, over the course of the 5 days since it started to see responses, had:
-a total of 9 replies.
-a total of 4 instances where EA staff incorrectly identified Anthem, Fallen Order, or both, as "EA Sports" titles.
-a total of 1 instance where a single one of the several issues I was forced to raise in a single contact was correctly identified.
-a total of 0 instances where any of the reasons for my contact were actually responded to.
-a total of 3 instances of staff insisting, in spite of not having answered ANYTHING, that they have already resolved the entire contact and expect me to let them close it.
The 3 month complete lack of response was no worse than what I've been getting after they started talking. To be fair, EA is still doing better than my experience with Ubisoft Support, but that's not something to be proud of. I can honestly say I've had a game company threaten legal action against me without legitimate reason and still be addressing their situation better than EA's current approach.
February - last edited February
I have. The first time they closed the case without responding, re opened another one and here we are with 0 responses. Now I remember why I dislike EA.
And continuing the saga, EA Help functionally stopped responding to my ticket above, simply advising me to go to EA help if I still need help. As creating a single ticket addressing all the problems didn't work, I wrote up 8 new tickets and submitted 5 of them before they started refusing to let me continue. I'm asking for help from forum staff, but I expect that won't solve the problem and I'll have to do it manually as the existing tickets get solved, which they hopefully will.
Just for some visibility on a few of the problems.