October 2018
I just want to know how long it will take to get a response?
Solved! Go to Solution.
October 2018
@joethompsonlfc That would depend on a number of factors, is it a case that you are waiting for a call back or a live chat to begin or is it a case that you are currently waiting for a response in relation to a TOS sanction? Depending on how busy the lines are you can expect a callback or chat within an hour or so and for TOS the time frame is generally 72 hours.
/darko
October 2018
@joethompsonlfc That would depend on a number of factors, is it a case that you are waiting for a call back or a live chat to begin or is it a case that you are currently waiting for a response in relation to a TOS sanction? Depending on how busy the lines are you can expect a callback or chat within an hour or so and for TOS the time frame is generally 72 hours.
/darko
November 2018
How about for unreceived content? I made a case last night and besides the email that said you guys have received my case, there hasn't been any kind of response.
November 2018
Hey @lolMannyA17, did you request a callback or chat or was it an email that you sent?
If it is in relation to missing content then the best form of contact would be a callback or chat.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
March 2019
March 2019
Sorry to say @TrippieKiing but I cannot give you a time frame. I can assure you that the team will get back to you but ask that you have patience and give them some time.
Darko
May 2019
May 2019
Hey there, @harlone.
If you are wondering if the case went through, or what the current status is, one way to check is through the My Cases section of EA Help.
Here is a visual representation on where to find that menu on a PC browser:
Once you have the My Cases window up, it should show all the cases your account has submitted, including the current one. It will also list the status of each case, such as Open or Resolved, as examples.
I hope that helps!
Arrenai
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May 2019
May 2019
Hey there, @harlone.
The Resume option will be available on all open cases. For example, if it's marked as Resolved, but part of the issue ended up not resolved, you can Resume the case to bring it up. If it does show in My Cases, however, then it is submitted. If the case is not there, then it did not go through.
Arrenai
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