Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
How long will an answer take?
by Spooky_AckbarOriginal Post
Hi @Spooky_Ackbar,
I know this might not be what you were hoping to here but, it depends really on their workload.
The Terms of Service team aim to pick up, review and investigate the cases they get as thoroughly and efficiently as they can but there's no ETA I can offer for that.
Once they get to your case, they'll send out an email to let you know they are looking into it and when the investigations concluded, they will come back to you to let you know whether the ban is being lifted or was correctly applied.
If you've any concerns that your case might not be in the right place, please reach out to our support team. They can make sure it goes into the right queue to reach the Terms of Service team. This link will connect you to our 'contact us'page where you can submit a case to live support: https://help.ea.com/en/contact-us/new/.
- EA_Lanna
____________________________________________________________
I know this might not be what you were hoping to here but, it depends really on their workload.
The Terms of Service team aim to pick up, review and investigate the cases they get as thoroughly and efficiently as they can but there's no ETA I can offer for that.
Once they get to your case, they'll send out an email to let you know they are looking into it and when the investigations concluded, they will come back to you to let you know whether the ban is being lifted or was correctly applied.
If you've any concerns that your case might not be in the right place, please reach out to our support team. They can make sure it goes into the right queue to reach the Terms of Service team. This link will connect you to our 'contact us'page where you can submit a case to live support: https://help.ea.com/en/contact-us/new/.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
