How do you unlink an Xbox account from an EA account?

[ItsAffie]

What happened was that I play Apex Legends on Xbox One, and I have Twitch Prime, so I wanted to connect my account to EA. I created a new account for EA, claimed my Twitch Prime on the EA account, and I didn't get my rewards. I believed that I didn't connect my Xbox to my EA account, so I logged in with my Xbox acccount. Turns out that my Xbox has an EA account linked to it, that I never even knew I had. Because of this, I have to figure out the old account, but is there anyway to remove the affiliation of my Xbox account with my old account? I tried looking on many previous forums, and many haven't helped me yet. If possible, I would like to know how to connect my Xbox to my new EA account. Thank you in advance.

[EA_Darko · Accepted solution]

To unlink your Xbox account @ItsAffie you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

[EA_Darko]

You can unlink your Twitch account and then relink it to the correct account by following the steps in this help article: https://help.ea.com/en-us/help/apex-legends/apex-legends/apex-legends-and-twitch/

Let me know how you get on.

Darko

[ItsAffie]

The problem is, my Xbox is linked to a different account. I need to disconnect my Xbox account, but I don’t know how. Sorry for misunderstanding.

[EA_Darko · Accepted solution]

To unlink your Xbox account @ItsAffie you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

[lou_wesst]

@ItsAffie did you get it resolve ?