How do I setup an account for my child

[nealcrocker]

Hello there.

I am trying to setup an Origin account for my children online so that they can play games online.

I found this help page to do this - https://help.ea.com/article/how-do-i-set-up-an-origin-account-for-my-child

However after entering the detail (for a registration) it doesn't ask for a parent email and says that I don't meet the eligibility criteria.

I am in Australia so not sure if region has anythign to do with this.

Any assistance would be appreciated.

regards

Neal

[EA_Nils · Accepted solution]

 @wildflower6148 Reach out to an EA Advisor, they will be able to assist: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage account details" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils

[DaddyRains]

My childs account was set up before mine now i found i need to have an account, for him to be under.

I have now made an account for myself, but how and where can I import my sons account, under mine?

[EA_Nils]

@DaddyRains Heya,

If following the aforementioned process here does not work, you should contact an EA Game Advisor, so they can assist you with this: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose a "Origin" as Product, your Platform, "Account Management" as Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils

[wildflower6148]

Were you every able to create a child account as I am having this same issue and cannot find a way to resolve it ty

[EA_Nils]

@wildflower6148 Hi,

Are you encountering any error messages? Did you try contacting an EA Advisor for assistance?

Cheers,

Nils

[wildflower6148]

No error message it doesn't give an option for parent email. ...and when I go to "create account " with my email it says I already have an account and then when I use his email it says he cannot create an account at this time he is 12

[EA_Nils · Accepted solution]

 @wildflower6148 Reach out to an EA Advisor, they will be able to assist: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage account details" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils