How do I reply to an EA specialist?

[ChillyBearZ]

Hi! I've seen a few other posts regarding this issue, but they either weren't answered, or were from years ago with an invalid answer. 

So basically, I've had an EA/Origin/Fifa related issue for over 2 months, and FINALLY an EA Specialist has contacted me via my case.

However, I have absolutely no idea how to respond to this specialist. Once I click on my case, I have the option to attach a file, end case or resume case. If I click resume case, I'm given 2 options, Answers HQ or entering a live chat. The live chat kind of pointless because I'm not speaking to a EA specialist directly, and the advisor in the live chat can't transfer me. 

Any suggestions/help? Thanks!

[EA_Darko · Accepted solution]

Hey @XxDemonLionxX have you tried replying directly to the email you received?

If you could try that and let me know how you get on.

Darko

[XxDemonLionxX]

@ChillyBearZ Hey man I’m having this problem now what did you end up doing to contact them ?

[EA_Darko · Accepted solution]

Hey @XxDemonLionxX have you tried replying directly to the email you received?

If you could try that and let me know how you get on.

Darko