January 2020
@lhazara Are you talking about a Sims game? If so, the process is the same for Sims 3 and 4: click on the game's icon in your Origin library, select More. > Expansion Packs, scroll to where the pack is listed, and click the Download button. If you have trouble with this process, please let me know what's not working, and what you see on screen.
If you're talking about a different game, please let me know which one.
January 2020
January 2020
@lhazara If you bought a game and are trying to register the code, open your Origin game library, click the words "Add a game" in the upper right corner, and enter the code. The pack should then be available to download from the list under More > Expansion Packs.