How do I close a case

by Jonnydangbang
Reply

Original Post

Accepted Solution

How do I close a case

★★★ Newbie

How do I close a case I can’t contact them it says I have to many cases oppen

Message 1 of 2 (568 Views)

Accepted Solution

Re: How do I close a case

Community Manager (retired)

Hey there, @Jonnydangbang.

 

As all the cases you have right now appear to be about the same issue, if the new case would be the same, you're welcome to resume the case rather than create a new one. This allows the EA Help game advisors an opportunity to check on the history and what's been done so far and will ensure the new case isn't closed out as a duplicate.

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.

View in thread

Message 2 of 2 (529 Views)

All Replies

Re: How do I close a case

Community Manager (retired)

Hey there, @Jonnydangbang.

 

As all the cases you have right now appear to be about the same issue, if the new case would be the same, you're welcome to resume the case rather than create a new one. This allows the EA Help game advisors an opportunity to check on the history and what's been done so far and will ensure the new case isn't closed out as a duplicate.

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.

Message 2 of 2 (530 Views)