How can I submit a complaint?

by Mrsupdup
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How can I submit a complaint?

★★★ Newbie

Hey guys,

I just got off the phone for the fourth hour long phone call to resolve a super simple issue, that still hasn't been resolved. I asked the assistant on the phone if I could submit feedback. I was directed to either submit complaints/compliments on answers.ea.com or twitter...

A brief glance shows a few dozen threads in which any attempt to complain is met with responses such as "This isn't Complain HQ" or "We don't handle complaints here". I was wondering, since EA's own support direct me to submit complaints here, is there a mechanism through which customers can submit feedback or does EA not want advice from their customers on how to better service their needs?

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Re: How can I submit a complaint?

Hero (Retired)

@Mrsupdup wrote:

 "This isn't Complain HQ"


I without a doubt said that somewhere before.

 

Still the same story, If you want to submit a complaint your best bet would be to tweet to https://twitter.com/askeasupport and let them know. This is a community forum, not customer support. You can also send it via making a new case, and they'll for sure pass on whatever you need to say or suggest.

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Re: How can I submit a complaint?

Hero (Retired)

@Mrsupdup wrote:

 "This isn't Complain HQ"


I without a doubt said that somewhere before.

 

Still the same story, If you want to submit a complaint your best bet would be to tweet to https://twitter.com/askeasupport and let them know. This is a community forum, not customer support. You can also send it via making a new case, and they'll for sure pass on whatever you need to say or suggest.

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Re: How can I submit a complaint?

EA DICE Team

Answers HQ is the right place to leave your complaints and feedback. Note that while we read everything, we will be unable to reply on all posts.

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Re: How can I submit a complaint?

★★★ Newbie

There's an issue with the glass on the "stone frame window" form Get Together since the update to the windows. You can see the frame but the glass turns into the wall texture. Just a head up. Bye.

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Re: How can I submit a complaint?

Community Manager

Hey @sissytopia I'm locking this thread as it is quite old, if having an issue then please create a new thread with as much info as possible and we will do what we can to assist. 

 

Darko

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