Help

by ahmedookassaboo
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Original Post

Accepted Solution

Help

★★★ Newbie

My account has been stolen and I want to restore it

Message 1 of 2 (249 Views)

Accepted Solution

Re: Help

★★★★ Guide

Hello there @ahmedookassaboo ,

 

The easiest way to restore your account is by getting in contact with an EA Advisor.

 

Here's How Regarding your Issue:

1. Navigate to EA Help.

2. Click Contact Us at the top of the page.

3. Choose Origin as your product.

4. Choose PC as your platform.

5. Under 'Topic' select Manage my account.

6. Under 'Issue' select Restore account.

7. Click the Blue Select Contact Option at the bottom of the page.

8. This should give you the option to Request a Live Chat with an EA Advisor. This is the EA Advisors preferred method of contact and the fastest way to resolving your issue. Just be sure to explain your situation and include any pictures if they ask as this will help your case.

 

If the Live Chat is not working, you can try reaching out to the EA Twitter Support Team.

 

Happy Gaming and Stay Safe!

-xRarely

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Message 2 of 2 (230 Views)

All Replies

Re: Help

★★★★ Guide

Hello there @ahmedookassaboo ,

 

The easiest way to restore your account is by getting in contact with an EA Advisor.

 

Here's How Regarding your Issue:

1. Navigate to EA Help.

2. Click Contact Us at the top of the page.

3. Choose Origin as your product.

4. Choose PC as your platform.

5. Under 'Topic' select Manage my account.

6. Under 'Issue' select Restore account.

7. Click the Blue Select Contact Option at the bottom of the page.

8. This should give you the option to Request a Live Chat with an EA Advisor. This is the EA Advisors preferred method of contact and the fastest way to resolving your issue. Just be sure to explain your situation and include any pictures if they ask as this will help your case.

 

If the Live Chat is not working, you can try reaching out to the EA Twitter Support Team.

 

Happy Gaming and Stay Safe!

-xRarely

Message 2 of 2 (231 Views)