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Re: Help!!!

by EA_Nils
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Help!!!

★★ Newbie

I have the Sims 4 for Windows Vista. Everytime I launch the game, an error message comes up instead, telling me that it can't connect to the EA servers. It also won't let me change from 32 bit. What do I do?

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Re: Help!!!

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Community Manager

@sarahsosweet021 Hi,

 

Please check out our troubleshooting available for Origin here: http://help.ea.com/en/article/connection-issues-with-origin/#1

For some general connection troubleshooting, make sure that you also check our steps here: https://help.ea.com/en/article/connection-troubleshooting-basic/

 

Let us know how you get on afterwards.

 

Cheers,

Nils

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Re: Help!!!

[ Edited ]
Community Manager

@sarahsosweet021 Hi,

 

Please check out our troubleshooting available for Origin here: http://help.ea.com/en/article/connection-issues-with-origin/#1

For some general connection troubleshooting, make sure that you also check our steps here: https://help.ea.com/en/article/connection-troubleshooting-basic/

 

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 2 of 2 (44 Views)
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