Help!!!

[sarahsosweet021]

I have the Sims 4 for Windows Vista. Everytime I launch the game, an error message comes up instead, telling me that it can't connect to the EA servers. It also won't let me change from 32 bit. What do I do?

[EA_Nils · Accepted solution]

@sarahsosweet021 Hi,

Please check out our troubleshooting available for Origin here: http://help.ea.com/en/article/connection-issues-with-origin/#1

For some general connection troubleshooting, make sure that you also check our steps here: https://help.ea.com/en/article/connection-troubleshooting-basic/

Let us know how you get on afterwards.

Cheers,

Nils

[EA_Nils · Accepted solution]

@sarahsosweet021 Hi,

Please check out our troubleshooting available for Origin here: http://help.ea.com/en/article/connection-issues-with-origin/#1

For some general connection troubleshooting, make sure that you also check our steps here: https://help.ea.com/en/article/connection-troubleshooting-basic/

Let us know how you get on afterwards.

Cheers,

Nils