Help with Banned Account

[udwfb7lxz39]

My account was hacked and unfortunately it was banned.  I was able to gain access to my account again, but EA won't remove the ban.  I have submitted multiple cases, but I get no where.  You can't talk to anyone or get any information on the ban.

I'd like to know why they won't remove the ban when it was clear that my account was hacked.  The username was changed and the email address was changed, they should be able to see this.  I have been an EA Customer and Gamer for the past 30 years, and now I can't play any of my EA Games.  I can't unlink my EA Account from my PSN ID and therefore I can't create a new EA Account.  This is extremely frustrating, as I have a lot of time and money into these games.  Can anyone help me with this?  How do I get my account back?

[Phantomlover1717]

Hey there,

It isn't possible to help you with bans or suspensions here on Answers HQ.
If you think the ban or suspension was a mistake, you will have to contact EA directly: 

1. Go to https://help.ea.com/en/contact-us/
2. Make sure to log in to the account you've been banned or suspended on.
3. Select the product that your account was banned or suspended from.
4. Choose your platform.
5. Select 'Manage my account', then 'Banned or suspended account'.
6. Fill out any additional details.
   • For example, it might ask you if you are playing the game through an EA Play membership.
7. Click 'Select contact option' at the bottom of the screen.  
8. Click the + sign.
9. Fill out the attached web form to give us all the details about your ban or suspension.

The process of reviewing your ban or suspension might take some time. Only fill in this form once, sending in more appeals isn't going to speed things up.
You can keep track of the case you made over here: https://help.ea.com/en/my-cases/

This is your ban history: https://help.ea.com/en/my-ban-history/
Please keep in mind: your ban history does not show all bans and suspensions

For any other information on ban and suspensions, please refer to:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 
and
https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-...

[udwfb7lxz39]

I have already done all of this.  I am trying to find another option.  EA does not seem to care so I hope someone can help me.  Apparently a bunch of EA Accounts were hacked and all banned and no one care.

Frustrating!

[chinsrus101]

@udwfb7lxz39 there is no other option. Only the ToS team handles bans.