June 2016
I have been trying to buy expansion packs for the sims 4 for a while now. Every time I go to add a game to the cart it says that my promo code is invalid and that it's already been used or expired. I go to my shopping cart and there isn't even a promo code in the promo code box. So I try adding the game again and it said the same thing. I even tried uninstalling and reinstalling orgin and doing it online and it all says the same thing.
Solved! Go to Solution.
June 2016
@toribielot That's interesting, I think reaching out to support is the best way forward, they can take a look at the account and can hopefully clear things up.
http://help.ea.com/en/article/contact-ea-help/
If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.
Thanks.
June 2016
@toribielot Hey, I take it that you're trying to buy through the Origin client? If you try buying through the website, does that work?
Back in the Origin client, can you try clearing its cache and see if that helps?
Windows players:
Log in to the Origin client and check if your missing content is available in the My Games tab.
June 2016
June 2016
@toribielot That's interesting, I think reaching out to support is the best way forward, they can take a look at the account and can hopefully clear things up.
http://help.ea.com/en/article/contact-ea-help/
If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.
Thanks.