Help! Issues whith Origins Account and The Sims 4!!! [ Edited ]

[FPentt93]

My sister is 11 and we made her an Origins account so she could play The Sims 4! However, being 11 and all, she needs her parents to verify her account. Whenever we try to verify it we get a "Whoops, error, try again" message. We can't reinstall in since the account isn't active due to us not being able to verify! Has anyone else had this issue? I have tried everything and nothing works! Please help, my sister is inconsolable!!!

UPDATE: We think it might have something to do with the email being sent to an older email adress. Could that be a factor in why it doesn't work? Please answer quickly if you know how we can fix this!

[EA_Darko · Accepted solution]

@FPentt93

 In relation to your issues, please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

[EA_Darko · Accepted solution]

@FPentt93

 In relation to your issues, please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat