Hello, I have been experiencing a payment error since 3 days ago. [ Edited ]

[sjh7297]

Hello, I'm writing because the counselor on LiveChat said that writing here will solve the problem. The case name is #134351117. The payment, which was originally going well, has been "cannot continue the process" since 3 days ago. We are unable to process your order due to a problem with the payment method you provided. Please use a different payment method to complete your order, or try again later" and no other payment method will work. I usually paid through the pc fifa23 game eaapp. But after the error, I tried using my cell phone and the web, but it didn't work. I can't buy a face mask and do anything during Totti's period. I can't buy a pack that disappears after a day because I can't buy points. Please solve this problem a little bit.

[EA_Darko · Accepted solution]

Hey @sjh7297 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call

Darko

[EA_Darko · Accepted solution]

Hey @sjh7297 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call

Darko

[sjh7297]

@EA_Darko Should I talk on the phone? I did a live chat, and if I write something here, it will be solved.

[EA_Darko]

Hey @sjh7297 we cannot help with account and billing issues here, pick the support that best suits you.

Darko 

[sjh7297]

@EA_Darko Have you ever seen a problem like that?

[EA_Darko]

Hey @sjh7297 you will need to direct all questions related to this to our live support team.

Darko 

[sjh7297]

@EA_Darko I know what you're talking about, but I've been chatting live for 3 days and no one has solved this problem. It's because I'm so frustrated.

[EA_Darko]

Hey @sjh7297 we simply cannot assist with such issues here on AHQ.

Darko