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Hacked then banned, help needed

by BillBrasky931
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Hacked then banned, help needed

★★★ Newbie

My account I guess was hacked then banned for cheating/selling a game I don't own on my account. I am hoping EA just made a mistake. Either way I need help with getting my account unbanned so I can update my password and add MFA to it. 

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Re: Hacked then banned, help needed

Community Manager
Hi @BillBrasky931,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this investigated. If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ.
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Re: Hacked then banned, help needed

Community Manager
Hi @BillBrasky931,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this investigated. If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ.
Aljo.png
Message 2 of 3 (134 Views)

Re: Hacked then banned, help needed

★★★ Newbie

I have been waiting 5 weeks for just a single reply. Case #75534834

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