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Re: Hacked ea acc link with psn

by IndigoJack16
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Accepted Solution

Hacked ea acc link with psn

★★★ Newbie

Hello, I have Fifa 19 installed on my PS4, but now when I want to connect to EA servers, authorization is needed, but there is problem because the email for auth is not corresponding to my psn email. There is some russian email so I think someone hacked my acc and link my psn acc to his ea account. I tried to use ea support with chat, but with no response from. Is there any chance to link my psn accout to correct ea account? EA support is very poor and its frustrating to not be able solve my issue. Maybe its last time I bought some content from this "company"...

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Accepted Solution

Re: Hacked ea acc link with psn

Community Manager

Sorry to hear that you are having issues @RioRio25.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Re: Hacked ea acc link with psn

[ Edited ]
★★★★ Guide

Hi,

If you think your account is hacked please go to the link below:

https://help.ea.com/en-uk/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

 

If you can enter to your account:

 

  1. Clear your browser cache.
  2. Reset your password.
  3. Change your linked email adress.
  4. Turn on the login verification to prevent another hacking.

If your account is still compromised or you cannot enter to your account:

 

  1. Head to https://help.ea.com/en/contact-us/
  2. Select Origin as the product.
  3. Select your platform.
  4. Select “Manage my account” as the topic.
  5. Select “Hacked account” as the issue.
  6. Select one of the options to talk with EA.
Message 2 of 3 (63 Views)

Re: Hacked ea acc link with psn

Community Manager

Sorry to hear that you are having issues @RioRio25.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 3 of 3 (35 Views)

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