Hacked account

[sherkermsize]

My account got hacked by changing the account's email, i have no idea that was done because i didn't check my email back then. Any ways that i could retrieve back my account ?

[EA_Nils · Accepted solution]

@sherkermsize Hi,

Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.

If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the top of the login form, you will see the option, "Click here if you cannot sign in." Click that link to proceed.

Be sure to have as much of the following as possible when speaking with the advisor:

• Access to the original email account on your EA Account 
• Access to the Internet or a gaming console the account is linked to 
• Any invoice numbers or product codes from games you have purchased

Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.

Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you can place an international call to the UK: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Thank you,

Nils

[VoyAMatarloDxD]

@sherkermsize Unfortunately, you must contact an EA advisor on this link: https://help.ea.com/en/ i suggest you to contact an EA Advisor via live chat. you can contact EA also: https://help.ea.com/en/article/contact-ea-help/

If this was helpful and solved your issue, please press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

[EA_Nils · Accepted solution]

@sherkermsize Hi,

Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.

If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the top of the login form, you will see the option, "Click here if you cannot sign in." Click that link to proceed.

Be sure to have as much of the following as possible when speaking with the advisor:

• Access to the original email account on your EA Account 
• Access to the Internet or a gaming console the account is linked to 
• Any invoice numbers or product codes from games you have purchased

Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.

Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you can place an international call to the UK: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Thank you,

Nils