Re: Hacked account, unable to reach support

by nale88
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Hacked account, unable to reach support

★ Novice

Few months ago, someone changed my email account to a russian mail. 

 

I've managed to restore it to the original mail address, but I'm unable to make changes to the password (or mail), since changing it requests the answer to a security question to which I do not have. 

 

Also, I've tried to contact the EA, but since my country is not in the list (Bosnia and Herzegovina) I'm unable to reach them. Only option I get is to call them, and that is out of the question. (Actualy, call is the only option, no matter where to choose, what region/language).

 

Are there any e-mail addresses for me to reach them? Or some other way? 

 

Thanks in advance!

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Re: Hacked account, unable to reach support

EA DICE Team

@nale88

 

Currently the only contact channel for hacked accounts is phone. Since your country doesn't have a dedicated support channel you can instead reach out to us via our UK channel:  +44 203 0141818. To avoid cross-country charges I would recommend to use a voIP such as Skype.

 

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Re: Hacked account, unable to reach support

EA DICE Team

@nale88

 

Currently the only contact channel for hacked accounts is phone. Since your country doesn't have a dedicated support channel you can instead reach out to us via our UK channel:  +44 203 0141818. To avoid cross-country charges I would recommend to use a voIP such as Skype.

 

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Re: Hacked account, unable to reach support

★ Novice

That is ridiculous... 

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