July 2016
Somebody hacked me this morning while I was at work. Changed my EA password, my username, my security question, and the language of everything. Managed to get back into my account thanks to Google Translate, but since the security passwords been changed (and set into a different language than the one that the rest of the account was set to) I cant do anything of importance. I also cant figure out how the hell to report this so I can get my account back.
WHAT THE HECK DO I DO ABOUT THIS, I'M NOT SOME RANDOM DUDE FROM POLAND.
Solved! Go to Solution.
July 2016
@EmmaRease37 Hi,
Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.
If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the top of the login form, you will see the option, "Click here if you cannot sign in." Click that link to proceed.
Be sure to have as much of the following as possible when speaking with the advisor:
Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.
Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you can place an international call to the UK: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
Thank you,
Nils
July 2016
@EmmaRease37 Hi,
Note: If you think your FIFA account has been compromised, there is a different process. For all other concerns, please use the steps below.
If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors. To reach support without signing in, open an Account Security ticket. At the top of the login form, you will see the option, "Click here if you cannot sign in." Click that link to proceed.
Be sure to have as much of the following as possible when speaking with the advisor:
Once you are again able to access your account, please review our detailed instructions on maintaining your account security. We particularly encourage you to make use of our Login Verification feature.
Source: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you can place an international call to the UK: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
Thank you,
Nils