Google Authenticator App

[Zray_Zaiden]

Hi! I have changed my phone and uninstall the Google Authenticator App by accident on my primary account. I would like to view my back up codes but everything I want to login, it ask me for my 2-step verification which I don't have right now.

How can I solve this problem?

[EA_Nils · Accepted solution]

@Zray_Zaiden Hi,

You will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

On the site, choose "Origin" as product, your platform, "Manage my account" as topic and "Can't log in" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Having trouble accessing your account?" Click that link to proceed.

Thank you,

Nils

[EA_Nils · Accepted solution]

@Zray_Zaiden Hi,

You will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

On the site, choose "Origin" as product, your platform, "Manage my account" as topic and "Can't log in" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Having trouble accessing your account?" Click that link to proceed.

Thank you,

Nils

[Zray_Zaiden]

I've been doing this many times and I tried to contact through the live chat but I've been waited for a couple of hours before I tried again but no avail. Tried using various web browsers but still doesn't pick up the Live Chat. I am now frustrated because my other account is my main account. Can't I contact through email?

[EA_Nils]

@Zray_Zaiden Hi,

Unfortunately email will not be available for this type of issue.

If chat isn't working for you despite trying different browsers and you are living in a country that doesn't support our 'call me' feature, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Let us know how you get on.

Cheers,

Nils

[Zray_Zaiden]

But the last time I used the Live Chat, it work like charm! Not even a few minutes, there's an advisor waiting for me.

By the way, I lived in Singapore.