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Re: Gifted games are missing

by EA_Nils
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Gifted games are missing

★★ Newbie

Dear Origin.

 

I have some issues with my origin account.

I have received the Mass effect Trilogy as a gift from a friend, i redeemed the code on origin and installed the first of the three games. I played that game for a while and then one day it stopped working, as i went on to origin to check what the problem was, my games were gone. They do not appear to be in my library anymore.

 

Can you please rectify this problem?

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Re: Gifted games are missing

Community Manager

@schonemeyer Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

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Re: Gifted games are missing

Community Manager

@schonemeyer Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

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