Games Won't Launch with New Updates

by MattyMatt360
Reply

Original Post

Re: Games Won't Launch with New Updates

★★ Novice

Sorry, I was too excited about the new graphics card so I uninstalled and the reinstalled the game before I got the email telling me of your request.   If I encounter the problem again I'll try your solution first and let you know the result.  Thanks for trying to help. 

Message 11 of 15 (341 Views)

Re: Games Won't Launch with New Updates

Community Manager

@wandrian Hopefully you won't need the steps I posted but do let me know what happens. 

Darko.png
Message 12 of 15 (338 Views)

Re: Games Won't Launch with New Updates

★★ Novice

No dice. Reinstalling didn't work.  I tried to clear the cache as you suggested but I couldn't clear the Logs folder in the origin folder because it was in use by OriginWebHelperService-log.  I restarted my PC and tried again but...same problem.  I went through the rest of the steps, rebooted the PC. Logged into Origin. Tried to launch Mass Effect Andromeda but it doesn't work.  I checked my other games on Origin and they all started up and were ready to play.  I haven't tried the clean boot yet.  That will have to wait till tomorrow.

Message 13 of 15 (321 Views)

Re: Games Won't Launch with New Updates

★★ Novice

Yes as I stated before. I have tried the steps but to no avail. None of them fixed the issue.

Message 14 of 15 (296 Views)

Re: Games Won't Launch with New Updates

Community Manager

@MattyMatt360Can you post your DxDiag?

Darko.png
Message 15 of 15 (281 Views)