Games Missing After Update
by haden007Original Post
Games Missing After Update
Accepted Solution
All Replies
@haden007 You don't have the bar with Show: and the drop down menu seen in my above screenshot? That's odd. Could you post a screenshot? (Be sure to black out any identifying information).
I recommend uninstalling Origin and downloading the latest version (link in my above post) and installing that, see if that fixes it.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If a post solves your issue, please mark it as solved, it may help others with the same issue in future. 
Attatched the file!
@haden007 Perhaps it's like that because you don't own any games? If you should own games, are you sure you're logged in on the correct account?
If you go to store > on the house and get the current free game (Nox), does it change the appearance of your 'My Games' page? You shouldn't have to install it, just go through the 'checkout' process (it is completely free, that's just how the store works) and it should then be considered an owned game and show up for installation on the My Games page.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If a post solves your issue, please mark it as solved, it may help others with the same issue in future.
@haden007 It doesn't matter if the game is installed on the computer or not, Origin only sees games which are owned by the account you're logged in with. If your brother purchased the game with an old email account, wouldn't it be associated with his Origin account? (Unless the game was purchased from a third party retailer and added to your account).
Having seen your screenshot on the other thread, it looks like Origin doesn't think you own any games on the account you're using. Could you try my suggestion about getting the on the house game, see if the appearance of the my games screen changes (which should then give you access to the Show menu, letting you look at Hidden Games)?
Another thing to consider (because Origin sometimes just likes to mess up) is uninstalling Origin completely, downloading the most recent version here and reinstalling it.
As for live chat, what happens? Sometimes you need to try a different browser, empty your browser cache or temporarily disable certain browser add ons/extensions for it to work. It also isn't available 24/7 (times vary by country).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If a post solves your issue, please mark it as solved, it may help others with the same issue in future.
