Game not showing up in my games.

by maartenboss
Reply

Original Post

Accepted Solution

Game not showing up in my games.

★★★ Newbie

Hello,

I bought The Sims 4 and downloaded it. At first, it did show up in my library/My Games. It worked fine, but when I logged out and back in again, the game was no longer in my library. How can I solve this problem?

 

Thanks in advance.

Message 1 of 2 (129 Views)

Accepted Solution

Re: Game not showing up in my games.

Community Manager

@maartenboss Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

View in thread

Message 2 of 2 (129 Views)

All Replies

Re: Game not showing up in my games.

Community Manager

@maartenboss Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

Message 2 of 2 (130 Views)