June 2016
I just bought Battlefield Hardline, It is not showing up in my games but I see it in my order history. I do not have a tab for hidden games from the Origins application. I have logged out and logged back in. Also I have uninstalled and reinstalled Origins, but nothing works. How can I get this game into my library?
Solved! Go to Solution.
June 2016
@CallMePancakes Hi,
It sounds as if you just bought the premium service, which includes all the expansion packs for Battlefield Hardline. You will also need the base game however. Did you purchase the Battlefield Hardline game itself already?
If you haven't, you can do so in the store here: https://www.origin.com/en-ie/store/buy/battlefield-hardline/pc-download/base-game/standard-edition
Another option would be contact an EA Advisor to get a refund for your purchase: http://help.ea.com/en/contact-us/new/
Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.
Afterwards, you can purchase the Ultimate Edition, which would include both the base game and the premium service: https://www.origin.com/en-ie/store/buy/omaha/pc-download/base-game/ultimate-edition
Let me know if you have any further questions.
Cheers,
Nils
June 2016
Depending on the payment method you used, it can take up to 48 hours to appear in your library.
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See you on the Battlefield!!!
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June 2016
@CallMePancakes Hi,
It sounds as if you just bought the premium service, which includes all the expansion packs for Battlefield Hardline. You will also need the base game however. Did you purchase the Battlefield Hardline game itself already?
If you haven't, you can do so in the store here: https://www.origin.com/en-ie/store/buy/battlefield-hardline/pc-download/base-game/standard-edition
Another option would be contact an EA Advisor to get a refund for your purchase: http://help.ea.com/en/contact-us/new/
Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.
Afterwards, you can purchase the Ultimate Edition, which would include both the base game and the premium service: https://www.origin.com/en-ie/store/buy/omaha/pc-download/base-game/ultimate-edition
Let me know if you have any further questions.
Cheers,
Nils
June 2016
It never charged me. I don't know what happened but I tried it another time and it instantly appeared in my library.
June 2016
@CallMePancakes Glad to hear that, have fun!