Game not showing up in my games

by CallMePancakes
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Game not showing up in my games

★★★ Newbie

I just bought Battlefield Hardline, It is not showing up in my games but I see it in my order history. I do not have a tab for hidden games from the Origins application. I have logged out and logged back in. Also I have uninstalled and reinstalled Origins, but nothing works. How can I get this game into my library?

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Accepted Solution

Re: Game not showing up in my games

Community Manager

@CallMePancakes  Hi,

 

It sounds as if you just bought the premium service, which includes all the expansion packs for Battlefield Hardline. You will also need the base game however. Did you purchase the Battlefield Hardline game itself already?

 

If you haven't, you can do so in the store here: https://www.origin.com/en-ie/store/buy/battlefield-hardline/pc-download/base-game/standard-edition

 

Another option would be contact an EA Advisor to get a refund for your purchase: http://help.ea.com/en/contact-us/new/

 

Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.

 

 

Afterwards, you can purchase the Ultimate Edition, which would include both the base game and the premium service: https://www.origin.com/en-ie/store/buy/omaha/pc-download/base-game/ultimate-edition

 

Let me know if you have any further questions.

 

Cheers,

Nils

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Message 3 of 5 (332 Views)

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Re: Game not showing up in my games

Hero (Retired)

@CallMePancakes

 

Depending on the payment method you used, it can take up to 48 hours to appear in your library.

 


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Message 2 of 5 (346 Views)

Re: Game not showing up in my games

Community Manager

@CallMePancakes  Hi,

 

It sounds as if you just bought the premium service, which includes all the expansion packs for Battlefield Hardline. You will also need the base game however. Did you purchase the Battlefield Hardline game itself already?

 

If you haven't, you can do so in the store here: https://www.origin.com/en-ie/store/buy/battlefield-hardline/pc-download/base-game/standard-edition

 

Another option would be contact an EA Advisor to get a refund for your purchase: http://help.ea.com/en/contact-us/new/

 

Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.

 

 

Afterwards, you can purchase the Ultimate Edition, which would include both the base game and the premium service: https://www.origin.com/en-ie/store/buy/omaha/pc-download/base-game/ultimate-edition

 

Let me know if you have any further questions.

 

Cheers,

Nils

Message 3 of 5 (333 Views)

Re: Game not showing up in my games

★★★ Newbie

It never charged me. I don't  know what happened but I tried it another time and it instantly appeared in my library.

 

Message 4 of 5 (307 Views)

Re: Game not showing up in my games

Community Manager

@CallMePancakes Glad to hear that, have fun! Standard smile

Message 5 of 5 (300 Views)